Terms

01256 354222

 

• During the preservation process, all of the moisture is extracted from your flowers. Although the form and shape will stay the same, there may be some slight changes in the colour of the flowers and they will take on a matt “antiqued” look. Red flowers with a yellow undertone keep their colour particularly well but flowers with a blue undertone will darken in tone. E.g. a ruby red rose will turn a dark, almost claret colour. True blue flowers will remain true and many white flowers will turn a light shade of cream. This colour change is a completely normal side effect of preservation and even though we colour treat most flowers to look as close as possible to the colour of the original flowers, we cannot guarantee that the flowers will maintain their original colour.

• Once your flowers have been preserved, they will last for many years. However, depending on the colour and variety of a flower, there MAY a slight mellowing in the colour over time.

• We will endeavour to reproduce your bouquet as closely as possible to the original. However, there will always be a degree of artistic interpretation to our pictures.

• It is the customer’s responsibility to ensure that any flowers to be collected are correctly packaged and labelled and are left at the agreed collection point at the agreed time. We will give you full instructions on how to package your flowers correctly.

• We cannot be held responsible for any damage caused to your flowers whilst they are in transit to us via a third party.

• It is the customer’s responsibility to ensure that your flowers arrive with us in the best possible condition. Remember, we cannot preserve a flower if it is dead or squashed or in any way damaged. Full packaging instructions will be given to you at the time of booking so that your flowers arrive in the best possible condition at our Studio.

• We cannot accept responsibility for any poor results if your flowers arrive at our Studio in a poor condition. We will take all steps possible to salvage any bruised or wilted flowers by trimming or re-hydrating but if any flowers cannot be preserved, we will contact you to see if you would like us to put in replacement flowers.

• Replacement flowers will incur an extra charge. We will consult with you first before purchasing any replacements so that you know what any additional charges are.

• We offer a wide range of frames for you to choose from. However, if there is a specific frame that you require that is not in any of our 4 collections, we will happily order it in for you. An additional charge of £30 plus the cost of your specific frame will be added to your invoice.

• A deposit of £100 is required to secure your order. Deposits are non –refundable if you cancel your order within 28 days of your event date or once we have instructed our courier to collect your flowers or once we have started any work on your flowers. If we have already collected your flowers and you decide to cancel, your flowers will not be returned to you.

• The final balance of your picture must be made within 28 days of us receiving your flowers. Any frame and mount choice must also be made within the same 28 days.

• Our prices are all inclusive. There is no reduction in the price of your picture if any of included services/products are not used.

• All flowers accepted and preserved by The Flower Preservation Studio will remain our property until all charges associated with the preservation are paid in full.

• Any returned cheques will incur a charge of £25.00 to cover our costs.

• Our picture turn around time is on average between 12 and 16 weeks. However, at our busiest times of the year, pictures may take longer to be completed and we reserve the right to extend the picture completion time if necessary.

• We also reserve the right to extend the time for completion if the frame and mount choices and final balance are not paid by you within 28 days of us receiving your flowers.

• Our pictures are very fragile when completed and leave our Studio in perfect condition. Although we take all measures possible in order to ensure that your picture is properly protected and packaged up, we cannot be responsible for any particles that become loose or for any breakages that happen whilst your picture is in transit back to you by a third party. For peace of mind, we STRONGLY recommend that you collect your picture from us in person.

• If any damage does occur in transit, you MUST contact us within 3 days of receipt of your picture so that we can take necessary action.

• In the very rare event that you are not satisfied with your final picture, you must notify us within 14 days of receipt of your picture so that any point(s) of dissatisfaction can be reasonably addressed.

• The Flower Preservation Studio’s liability is strictly limited to the full purchase price of the picture only.

Copyright © The Flower Preservation Studio Limited 2008 All Rights Reserved

All pictures created by The Flower Preservation Studio are custom made, hand crafted botanical keepsakes. The following Terms and Conditions have been designed to make you aware of what happens to your flowers and foliage during the preservation process. If you have any questions or concerns about any of our Terms and Conditions, please do not hesitate to contact us for clarification.